David Bonnin

Professional Profile

David founded the Message On Hold industry: has developed corporate communications training systems: innovated an in-cloud service with real-time dynamics for the delivery of en-masse personal web experiences and video presentations: has founded an international cancer treatment research organisation: developed enhanced cancer treatment methods: invented waste management systems: advanced the Australian Cut Flower export industry: innovated unique surrogate channelization market acquisition strategies and: innovated in regional hospitality.

David has developed and patented real-time Corporate Consumer Behaviour Management techniques, delivering product and service contact experience re-engineering in the process of optimising Grade of Service performance. These methods have been applied in the restructure and commercialisation of industry and government.

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Overview

David is a member of the Australian Market & Social Research Society and the Australian Institute of Company Directors and currently Chairs several private Australian organisations, including:

• Message on Hold Company (since 1986)
• Telemall Communications (since 1986)
• Telemedia Australia (since 1996)
• Radiowave Therapy Research Institute (since 2006)

For over 30 years, David has consulted with, and managed projects for over 100 Corporations nationally at the Enterprise level, with particular focus on: The optimisation of automated and interactive information access and transaction management technologies: The quantitative and qualitative identification of how human factors dynamically affect corporate performance: The ‘Relevance and Effectiveness’ of contact channel services: De-risking Grade of Service decisions through Predictive Modelling founded on real time opportunity analytics.